Hello, I have an HP EliteBook 8560w and I can't figure out how to log in to Windows using the fingerprint reader. I previously had an EliteBook 6930p and I could go to Control Panel > User Accounts > Manage your fingerprint data. Here you can download drivers for HP EliteBook 6930p (KK080AV) laptop, or download software for automatic driver installation and update from DriverPack Solution. Download the latest version of HP EliteBook 6930p drivers according to your computer's operating system. All downloads available on this website have been scanned by the latest anti-virus software and are guaranteed to be virus and malware-free.

Model HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - 2 GB RAM - 250 GB HDD

• HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - 2 GB RAM - 250 GB HDDFN042UT#ABA
• HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - Windows 7 Pro / XP Pro downgrade - 2 GB RAM - 250 GB HDDfn045utaba
• HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - Windows 7 Pro / XP Pro downgrade - 2 GB RAM - 250 GB HDDfn043utaba
• HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - Windows 7 Pro / XP Pro downgrade - 2 GB RAM - 250 GB HDDfn043utabc
• HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - Windows 7 Pro / XP Pro downgrade - 2 GB RAM - 250 GB HDDvy840laabm
• HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - Windows 7 Pro / XP Pro downgrade - 2 GB RAM - 250 GB HDDfn042utabc
• HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - Windows 7 Pro / XP Pro downgrade - 2 GB RAM - 250 GB HDDfn047uaaba
• HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - Windows 7 Pro / XP Pro downgrade - 2 GB RAM - 250 GB HDDvy839laabm
• HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - Windows 7 Pro / XP Pro downgrade - 2 GB RAM - 250 GB HDDfn050uaaba
• HP EliteBook 6930p - 14.1' - Core 2 Duo P8700 - Windows 7 Pro / XP Pro downgrade - 2 GB RAM - 250 GB HDDfn046uaaba

Hi,

Thank you for posting your query in Microsoft Community.

I understand you are unable turn on the Bluetooth in your system, but I would like to know some more information to narrow down the issue and provide you with better assistance.

1. Did you install the latest compatible Bluetooth drivers from the HP website?
2. Do you have any third party security program installed on the computer?

In order to diagnose and troubleshoot the issue, I would suggest you to try the following methods and check if the issue persists.

Method 1:

Run the Hardware Troubleshooter. The Hardware Troubleshooter is an automated tool which checks the hardware components on the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.

a) Press “Windows Logo” + “X” keys from the keyboard, click Control Panel.

b) Type “Troubleshooting” in the search bar and press “Enter”.

c) In the “Troubleshooting” window, click on “View All” on the left pane.

Hp Elitebook 6930 P Fingerprint Software

d) Click on “Hardware and Devices”.

e) Click on “Advanced” and then click on “Run as Administrator”.

f) Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Please check the troubleshooting report and let’s know the details. You may also try the suggestions given by the troubleshooter and check if that helps.

Hp 6930p Drivers Download

You may also try uninstalling and reinstalling the Bluetooth drivers as detailed in the next method.

Method 2:

Follow these steps to uninstall and reinstall the driver:

Step 1: Uninstall the Bluetooth Device Drivers

1. Press “Windows Logo” + “X” keys on the keyboard.
2. Click on “Device Manager” from that list.
3. Search for the Bluetooth device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.
4. Follow the on-screen instructions to complete it and the restart the computer if prompted.
5. After the restart, you may again open the Device Manager and then click on the “Scan for hardware changes” button at the top of the Device Manager window and check if Windows detects the Bluetooth device and installs an appropriate driver for it automatically. If that happens, then check if it resolves the issue. If the issue persists, then go with the next step.

If Windows Update does not offer the latest Windows driver, then try the next step.

Hp Elitebook 6930p Fingerprint Reader Driver Windows 7

Step 2: Update Driver Software from the Manufacturer’s website:

Go to the HP website and search for the latest Windows 8.1/10 drivers available for the device model and then install it by following the instructions given in the website. You may click on this link to download the latest drivers for the Bluetooth device:

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.