URGENT PLEASE, NO SOUND! I was gifted Windows 10 by MS. It came with no sound, so I followed instructions to install Realtek HD sound driver. The sound has been very poor, so I tried to re-install the Realtek driver, to try to improve crackling noises, etc. After removal and attempting to re-install Realtek, OS Windows 10 stated I needed to also re-install Microsoft UAA HD Sound driver, which I never touched!

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WINDOWS 10 IS NOT ALLOWING MY PC TO AGAIN DOWNLOAD REALTEK HD AUDIO DRIVER, NOR THE MS UAA SOUND DRIVER IT IS SAYING NEEDS TO ALSO NOW BE DOWNLOADED! BEFORE, WHEN I DOWNLOADED REALTEK DRIVER, THIS WAS NEVER REQUIRED AND MY PC ALWAYS WAS ABLE TO DOWNLOAD SAID DRIVER! NOT ABLE NOW, EVEN WITH MY ANTI-VIRUS 'TURNED OFF'!

PLEASE NOTE, AND DO NOT REFER MY ISSUE TO MS SUPPORT IN BRAZIL. CALLED THEM YESTERDAY, AND ALL THEY DID WAS 'DISQUALIFY' ME FROM ANY HELP, STATING THAT MY COMPUTER WAS TOO OLD, AND HAD HP ISSUES, WHICH THEY NEVER, NEVER, DIAGNOSED! THEY WANTED TO 'CHARGE' ME SOME STIPEND, TO BE ABLE TO HELP ME!

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NOTE, I HAVE BEEN USING WINDOWS 10 FOR LESS THAN A YEAR, NEVER HAD ISSUE DOWNLOADING REALTEK, ONLY NOW, AND WAS ABLE TO USE THIS POOR SOUND SYSTEM WITH 'CRACKLES' CONSTANTLY, BUT HAVE BEEN 'LIVING' WITH THE POOR QUALITY SOUND! WITH NO SOUND NOW, IT IS IMPOSSIBLE TO USE MY PC.

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URGENT HELP PLEASE. BRAZIL MS SUPPORT IS NOT ABLE TO HELP, THEY ARE NOT QUALIFIED IN CUSTOMER SERVICE! My e-mail is *** Email address is removed for privacy *** and kindly answer me directly to my e-mail.